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Privacy Policy

Last Updated: January 2025

At RealtyLens, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property portfolio management application and services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Account Information: Name, email address, and password when you create an account
  • Property Information: Property addresses, purchase prices, rental income, mortgage details, and other property-related data you provide
  • Usage Data: Information about how you interact with our app, including features used, time spent, and preferences
  • Device Information: Device type, operating system, and unique device identifiers

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

  • App usage statistics and analytics
  • Crash reports and error logs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide property insights, including AI-powered valuations and analytics
  • Account Management: To create and manage your account, authenticate your identity, and provide support
  • Personalization: To customize your experience, provide personalized recommendations, and tailor content to your preferences
  • Communication: To send you important updates, notifications, and respond to your inquiries
  • Analytics: To analyze usage patterns, improve our services, and develop new features
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To detect, prevent, and address fraud, security breaches, and other harmful activities

3. AI-Powered Services

RealtyLens uses artificial intelligence and machine learning to provide property valuations and insights. When using these services:

  • Your property data may be processed by AI models to generate valuations and recommendations
  • We use ensemble methods and consensus analysis to ensure accuracy and reliability
  • AI processing is performed securely and in accordance with this Privacy Policy
  • You retain full control over your data and can delete it at any time

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure cloud infrastructure with reputable providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Under Australian privacy laws, you have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Opt-out of certain data collection and processing activities
  • Data Portability: Request a copy of your data in a portable format
  • Complaints: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at support@realtylens.com.au.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze app usage and performance
  • Provide personalized experiences

You can control cookies through your device settings, though this may affect some functionality of our services.

9. Children's Privacy

RealtyLens is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification (if you have an account)
  • Displaying a notice in our app

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.

13. Australian Privacy Principles

RealtyLens complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy is designed to help you understand how we comply with these principles, including:

  • Open and transparent management of personal information
  • Anonymity and pseudonymity
  • Collection of solicited personal information
  • Dealing with unsolicited personal information
  • Notification of the collection of personal information
  • Use or disclosure of personal information
  • Direct marketing
  • Cross-border disclosure of personal information
  • Adoption, use, or disclosure of government-related identifiers
  • Quality of personal information
  • Security of personal information
  • Access to personal information
  • Correction of personal information